The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. This is because most of the orders during the holiday season are by customers who...
Author - Sashank Ravindranath
Sashank Ravindranath
6 Steps To Take When An E-commerce Delivery Goes Wrong
With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. But you...
![Holiday Season Marketing Calendar and Shipping Deadlines [2021] Blog Header](https://lswordpress.s3.amazonaws.com/blog/wp-content/uploads/2021/08/17065221/Holiday-Season-Marketing-Calendar-and-Shipping-Deadlines-2021-Blog-Header.png)
2024 Holiday Shipping Guide: Deadlines, Surcharges, and Smart Strategies for E-commerce Businesses in the US and Canada
The holiday season is almost here, just T-23 days as we are writing this article away from things getting really hectic. For e-commerce businesses, this means it’s time to prepare for the busiest time of the year. And...
Branded Return and Exchange Portal: What Makes One And How It Works
A high return rate is a concern for any e-commerce business. However, most brands still don’t have a proper returns system in place to optimize the final leg of the post-purchase loop. In most cases, customers who...
Using Real-Time Tracking To Reduce Customer Support Tickets
Did you know that over 40% of your e-commerce store’s support tickets are post-purchase related? A large chunk of them are primarily WISMO or WISMR. Under traditional processes, a ticket is created, an anxious/ angry...
Tracking Pages And Shipping Notifications To Get Inspired This Holiday Season
The holiday season is a time when the e-commerce and retail space is busier than usual with customers looking to get their list of items at the best rates possible. But there are hundreds of brands out there and the...
Leverage Existing Tech Stack To Build Exciting Post-Purchase Experiences This Holiday Season
The holiday season is a critical time for e-commerce businesses, with the potential to attract new customers and drive significant sales. To take things a notch further, you need to stand out in a competitive landscape...
Package Delivery (and Returns) Satisfaction Ratings: Driving Customer Retention and Revenue Growth
Today’s consumers have more choices than ever when it comes to their shopping needs. With customer experience (CX) being a cornerstone of customers choosing brands to shop with, you need to go above and beyond to...
How to Choose the Right Shipping Insurance For Your Business
Despite state-of-the-art tracking systems and parcel protection strategies, there’s always the possibility of your customers’ packages getting lost, damaged in transit or stolen. This is where shipping insurance comes...
What is E-Commerce Automation And How It Works For Your Business
Did you know that e-commerce sales are expected to grow to $6.3 trillion in 2024 and $7.9 trillion by 2027?Verdict: E-commerce is growing. And the result — competing businesses, especially market leaders are keen to...
BFCM 2024: How E-commerce Businesses Can Prepare for Success
Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses...
Raksna Anand
How to File UPS Claims for Service Failures
Despite a massive fleet, state-of-the-art tracking systems, and delivery procedures, your customers’ parcels shipped through United Parcel Service (UPS) can be delayed, lost, or damaged in transit. Behemoths such as UPS...
Deepa Shankar
How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation
A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B...
What Does “In Transit” Really Mean?
Most of us who are unaware of a package’s delivery journey, assume that a package gets shipped out from the warehouse and then gets delivered to the customer, right? Having this assumption is not wrong. After all, this...
Yes, Shipping Insurance Is Worth It
Shipping insurance costs a small percentage of your shipment value, but when things go wrong, they cover the entire value to compensate for the loss or damage of your packages. But do I have to insure my packages? Is...
Do You Ship Fragile Items Frequently? Here’s What You Need To Know
Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting...
How To Keep Your E-Commerce Store’s Return Rate In Check
Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right.However, if they are left unchecked and run rampant, they can have serious consequences for your business across...