Author - Ian

You went to your favourite restaurant. You order for the drinks. Some chips. Appetizers. Finally your much-awaited chicken comes to the table. It has no salt. You tell the waiter that your chicken doesn’t have any...

Isn’t childhood the best? Where we are not held responsible for our actions. All our infamous acts were either called cute, naughty, or irritating. But that is it. Nothing more. Nothing less. Somehow, when we grow up we...

  For every action, there is an equal and opposite reaction. The doctrine is very appropriate when it comes to business. The business gets the money. We get the product or service. So long as we are the ones...

Have you ever been to a fine-dining restaurant where you don’t see the prices on the menu? Let’s say you go to a boutique jewellery shop. All items in the display cases are attractive and gorgeous. But...

There is no wrong time to do the right thing. But when it comes to expanding beyond known borders, timing is God. A right product at the wrong time would spell doom for the company. There is nothing in the world today...

A world without supply chains is chaotic. The whole functioning of the world today, depends on supply chains. But as they say, when something is too strong and too important it does have its shortcoming. Considering the...

The carrier is the bearer of the package – in terms of providing it security and care. Regardless of circumstances. Everyday is not Sunday. This is especially true for logistics and supply chain management. Rain or...

You have heard of dimensional weight pricing. Haven’t you? It is format of measurement where freight transporters bill your packages according to its estimated weight tallied by the length, width and height of the...

To give you an idea, acids, paint, batteries, bug spray, fertilizers, insecticides, motor oil, pharmaceuticals, spray cans, x-ray film – these are some of the hazardous materials. All dangerous goods shippers, by...

Large carrier companies are superheroes. The vast and intricate geographical maps they have to be versed with, maintain fulfilment services, tie up with local postal service providers, maintain a robust website for...

Some people are considered smart because the others cannot understand them. They have certain definitions and theories which are far from the convention or have found a way to explain basic concepts in the most...

When we are running an online retail business, the one important thing we care so much about is customer satisfaction. We want to see them happy, no matter what. Customer is the King, and we want to do whatever it is to...

Shipping expenses are no longer cheaper or competitive as they used to be. They are getting aggressive by the day and it is time we look at different legitimate ways to cut corners and optimise our overall shipping...

There are different ways of looking at customer satisfaction: Marketing, Free services, Gamification and many more. But there are very few ways to achieve customer loyalty. Satisfaction is ephemeral. Loyalty is rare and...

Request for Proposal is an open document made by an organisation with the intent to receive bids from prospective vendors toward a specialised service. The RFP will mention in detail about the customer’s...