Everything about a business finally comes to meeting and exceeding customer expectations. When you sell something to a customer, you sell much more than a product. So, organizations big and small try their best to...
Author - Bianca Barath
Bianca Barath
4 smart tricks to offer the best last mile delivery experience to your customer
Today’s e-commerce businesses are hardwired to build an amazing customer experience. However, retailers struggle to control the last leg of delivery, the first touch point of customer engagement. Most e-commerce...
Waiting for your package? Stop Guessing,Start Tracking
The worst part about online shopping is the waiting time. Once the customer pays for the product, he has to wait for it to arrive at his doorstep. If a long haul shipping route is involved, the wait is at least a day...
5 ways to craft an amazing post purchase customer experience
Customer experience in an e-commerce site does not start with a sale. Nor does it end with the customer buying something from your site and paying you. It’s more complex than that. Ending a sale should lead to another...
Why must the brick and mortar store rethink their retail strategy
The rise in digital consumption – whether it’s entertainment or the purchase of goods is definitely making brick and mortar stores less relevant. The ease of shopping, an array of brands to choose from ...
3 ways in which blockchain technology could benefit supply chain management
Blockchain technology makes use of a distributed database to hold records of digital data or events in a tamper resistant format. It enables various users across the supply chain to access, inspect, or add to the data...
How can small businesses bridge the gestation gap between order and fulfilment?
Every single order matters in a business; and it matters more to a small business. Every time an order is handled, the customer is handled. If an order is unattended, it means that a customer is being unattended. The...
5 qualities that businesses should look for in their 3 PL partners
Businesses thrive on networks and inter connections. You have suppliers, vendors and logistics partners you rely on to make the business work. Whatever business you run, you will always depend on another business;...
5 simple and effective Logistics Resolutions for 2017
As we step into the new year, with renewed focus towards business objectives, it is not very common to find much attention directed towards a supplementary activity like shipping and logistics. That seems fair enough at...
5 ways in which fluctuating fuel prices affect your shipping cost
Fuel prices are always fluctuating. They fluctuate between days of the same week. And sometimes, the fluctuation is very significant. Shipping carriers are very careful, planning their charges and their fuel...
5 social selling strategies that your business must adopt now!
Selling online is very diverse today. While you sell on your own site or Amazon, what comes close to brick and mortar shopping is social selling. Make use of social media to sell. It’s easy enough to set up a system...
Are chatbots the future of customer service?
With websites taking over brick and mortar stores, there is a lot of effort taken to improve on customer service. Almost always during online sales, personal interactions (even mail/phone conversations) do not happen...