Picture this: Your customer orders a new pair of Nike sneakers in their favorite pink and white combination.
You’re happy to make a sale, pack it up carefully, and ship it off.
The customer is excitedly waiting for their package and tracking updates daily.
But it arrives looking like it survived a gladiator match, or worse, it mysteriously vanishes and doesn’t arrive at all.
The customer is, to put it mildly, furious—and who can blame them? Their dream sneakers are either MIA or DOA (defective on arrival).
Not a good look for your business, right?
Unfortunately, shipping mishaps like lost, damaged, or stolen packages aren’t rare. In fact, according to the NY Post, around 5 in 10 customers report receiving damaged orders, leaving businesses in a pickle. This not only adds up to the cost of returns and exchanges but can also prevent customers from shopping from you in the future.
This is where shipping protection software swoops in to save the day (and your reputation). They provide a safety net to ensure smoother resolutions for delivery headaches.
In this article, we’ll explore why shipping protection tools are non-negotiable for e-commerce businesses and the top options you can consider.
What is Shipping Protection Software?
Shipping protection software is an automated tool that protects your parcels from the risk of loss, or damage during transit. It integrates with your e-commerce system, allowing you to safeguard your business against delivery disasters.
A robust shipping protection platform automatically insures all your shipments and automates claim management. The result? Your customers feel cared for, and your business reputation remains intact, even when things don’t go as planned.
Benefits of Using Shipping Protection Software
Did you know that businesses lose 0.5% of their gross revenue due to shipping-related issues like lost, damaged, or stolen packages? While 0.5% might not seem like a significant loss, it adds up quickly, especially for businesses with high sales volumes. For example, a company generating $10 million in annual revenue could lose $50,000 due to shipping mishaps alone.
This is a massive financial hit. Therefore, it’s essential to invest in shipping protection software to safeguard your bottom line and retain customer trust. Here are some major benefits of using a shipping protection tool:
1. Protection Against Loss and Damage
Shipping protection software safeguards your orders against unforeseen circumstances. Whether a package is misplaced in transit or arrives damaged, this tool covers the cost of these mishaps, ensuring your business doesn’t bear the brunt of the loss.
2. Automated Insurance and Claims Management
Gone are the days of navigating the tedious and time-consuming claims process. Shipping protection software automates insurance coverage and streamlines claim submissions, making it easy to recover losses without any hassle. It handles end-to-end insurance claims management so you can focus on running your business.
3. Detailed Insights to Track Trends
Sophisticated shipping protection software provides detailed analytics to help you monitor trends. By identifying recurring issues, such as specific carriers with higher damage rates, you can optimize your logistics strategy and reduce future risks.
4. Peace of Mind
A shipping protection platform provides peace of mind to both you and your customers. Knowing your shipments are covered against unforeseen issues allows you to manage deliveries with confidence. For customers, it builds trust, as they can rest assured that their orders are in safe hands—even when things go awry. This can lead to repeat business and a stronger brand reputation.
Shipping protection software is a must-have for e-commerce businesses. But the question is which solution is right for your business? With dozens of options available in the market, selecting the best one can often seem daunting. But worry not, for we’re here to help!
Top 10 Shipping Protection Software Providers
With multiple options, each promising top-notch feature, choosing the right shipping protection software can leave you scratching your head. However, it’s important to select a reliable provider that can protect your shipments from loss, damage, or theft.
To make your decision easier, we’ve rounded up the top 10 shipping protection software providers that stand out for their reliability, features, and user-friendly solutions. Let’s dive right in!
1.LateShipment.com
LateShipment.com’s shipping protection and insurance software offers a fully automated, customizable, and intelligent approach to shipping protection to help you manage domestic and cross-border logistics seamlessly. With LateShipment.com, you can prevent revenue loss due to damaged or missing packages and simplify insurance and claims management.
LateShipment.com combines automation with actionable insights, helping you maximize cost savings while maintaining customer satisfaction. With coverage of up to $2000 per package and a remarkable 99% claims success rate, LateShipment.com enables businesses to confidently manage shipping risks without the hassle.
Key features of LateShipment.com include:
- Comprehensive Shipment Protection: Get coverage for both the product value and shipping costs against issues such as lost, damaged, or missing parcels. Manage domestic and international shipments with confidence with coverage extending to most global carriers.
- Intelligent Insurance Automation: Automate insurance inclusion upon label creation, set custom rules for high-value or international shipments, and avoid overpaying for coverage.
- Automated Claims Management: Allow users to Submit claims in seconds through a centralized portal and enjoy seamless resolution within five days.
- Risk Intelligence for Better Decisions: Access detailed insights into incident trends, claim approval rates, and carrier performance to make informed decisions on future coverage.
- Merchant-led Shipping Insurance: Most free shipping protection providers shift the responsibility of the insurance to the end shopper, requiring them to pay for coverage during checkout. LateShipment.com stands apart by offering merchant-led insurance, ensuring the burden doesn’t fall on your customers.
Pricing: $0.49 per $100 coverage, per shipment
Explore LateShipment.com by signing up for a free trial today!
LateShipment.com also optimizes every aspect of the post-purchase journey. Its delivery experience management (DEM) platform ensures a 6x increase in post-purchase engagement, a 72% reduction in WISMO support inquiries, and a 12% boost in revenue from increased purchases. The parcel audit and shipping refund solution further helps identify over 50 service failures instantly, delivers up to 20% savings on shipping, and ensures a 100% reduction in time spent on claims.
And that’s not all. LateShipment.com’s returns experience management app helps you achieve a 80% decrease in support tickets, a 95% reduction in processing time, and 40% revenue retention through exchange and store credits.
G2 rating: 5/5
2. AfterShip
Another shipping protection platform you can consider is AfteShip. Powered by InsureShield, AfterShip Protection offers a hassle-free solution for safeguarding shipments. It provides global, cross-carrier, and full-value coverage, allowing you to recover lost revenue quickly and efficiently. The platform also boasts an intuitive claims process, with most claims approved within 2–5 business days.
Here are some key features of this platform:
- High Claim-Success Rate: Resolve issues confidently with 95% successful claim approvals.
- Full-Value Coverage: AfterShip reimburses the full value of lost or damaged goods and even covers up to 20% of the merchandise list value for additional re-shipping costs.
- Global and Cross-Carrier Coverage: Get protection for packages shipped with any carrier, anywhere in the world.
Pricing:
- Free: $0 per month for limited features with premiums starting at $1 per $100 of declared value
- Enterprise: Custom pricing
G2 Review: 4.7/5
3. Route
Route offers a seamless solution to protect against shipping mishaps like lost, stolen, or damaged packages. By enabling package protection at checkout, it shifts the responsibility away from e-commerce businesses, safeguarding your bottom line. Besides instant issue resolution, Route also takes a sustainable approach, offsetting carbon emissions for every protected package, ensuring 100% carbon-neutral shipping.
Key features of Route include:
- Seamless Package Protection at Checkout: Route integrates package protection directly into the checkout process, allowing customers to protect their orders easily.
- Instant Self-Resolution: Allow customers to resolve shipping issues instantly with Route’s advanced technology.
- Carbon-Neutral Shipping: Route calculates and offsets the carbon footprint for every protected package, aligning your business with sustainability goals.
Pricing:
- Basic: $0 per month
- Pro: $349 per month
- Custom: Custom pricing
G2 Rating: 4.5/5
4. Cabrella Shipping Insurance
Cabrella specializes in providing tailored shipping insurance solutions for industries handling high-value items such as jewelry, watches, precious metals, and medical devices. This shipping insurance platform integrates seamlessly with your existing management systems, providing comprehensive coverage, simplified claims processes, and robust tracking capabilities.
Some key features of Cabrella Shipping Insurance include:
- Proactive Tracking System: Create customizable alert settings for exceptions and unscanned packages.
- Packaging and Security Consultation: Receive expert guidance on packaging procedures and access to tamper-evident bags, security boxes, and GPS devices.
- Specialized Claims Support: Leverage industry expertise and strong contacts to support investigations and recovery efforts for lost or damaged shipments.
Pricing: Available on request
G2 Rating: 5/5
5.Extend
Extend is another shipping protection software that not only safeguards customers’ packages but also boosts merchants’ profitability. Focused on creating positive experiences for both customers and businesses, Extend takes the burden off merchants by managing claims and issue resolution.
Here are some key features of Extend:
- Cost Control: Get coverage for replacement costs for lost, stolen, or damaged packages.
- Outsourced Claims Support: Offload support tickets and claims management to Extend, freeing up resources and reducing operational overhead.
- Hassle-Free Claims Process: Enjoy a simplified claims process with 24/7 online support, no deductibles, and quick replacements.
Pricing: Available on request
G2 Rating: 4.7/5
6. Shippo
Shippo offers an all-in-one solution for protecting your shipments with its Shippo Total Protection feature. It ensures a seamless claims process and cost-effective coverage, allowing you to focus on growing your business while keeping customers satisfied. With Shippo, you can explore extensive insurance options for both domestic and international shipping.
Key features of this platform include:
- Extensive Coverage: The coverage includes reimbursement for the total order value, shipping costs, return shipping for damaged items, and even re-shipping expenses.
- Easy and Fast Claims Process: Track and manage claims through an online portal, with most claims resolved and reimbursed within 3 days.
- Affordable Premiums: Premiums start as low as 1.25% of the order’s total value.
Pricing:
- Starter: Free
- Professional: $19 per month
- Premier: Available on request
G2 Review: 4.2/5
7. LABL
LABL is a purchase experience platform that guarantees delivery and helps e-commerce businesses enhance customer satisfaction and drive revenue. With instant resolution for lost, stolen, or damaged packages, LABL empowers businesses to turn shipping challenges into opportunities for increased loyalty and repeat purchases.
Key features of this platform include:
- Boost Revenue with Seamless Protection: Improve checkout confidence by offering in-cart shipping protection with a 72% attachment rate.
- Automated and Self-Serve Workflows: LABL streamlines the claims process with intuitive self-serve workflows, allowing customers to resolve issues independently without the need for manual intervention.
- Build Customer Loyalty: Enjoy a 98% claim approval rate and an average resolution time of just 45 minutes to build customer trust.
Pricing: Available on request
G2 Rating: 2.5/5
8. Corso
Corso offers a comprehensive shipping protection service that not only resolves issues like lost, stolen, or damaged packages but also boosts revenue, enhances customer satisfaction, and supports sustainability efforts. Its Corso Concierge service handles all types of shipping problems and delivers immediate replacements while reducing the carbon footprint of every protected order.
Here are some key features of this platform:
- Extensive Claim Coverage: Corso covers all types of shipping issues, including lost, damaged, stolen, and missing items.
- Personalized Service: The Corso Concierge team provides personalized responses to every claim, ensuring a 97% customer satisfaction (CSAT) score.
- Sustainability and Carbon Offset: Each protected order contributes to a 100% carbon-neutral delivery.
Pricing: Available on request
G2 Rating: 4.3/5
9. Orderprotection.com
Orderprotection.com is another platform that offers shipping insurance solutions for e-commerce businesses. It helps you manage order-related issues, reduce customer service tickets, and enhance the customer experience. With Orderprotection.com, you can enjoy full control over customer communications and reduce the workload of your team.
Some key features of Orderprotection.com include:
- Revenue-generating Shipping Protection: Add a lightweight widget to your checkout page and unlock new revenue opportunities on every order.
- Customizable Branded Portal: Provide customers with a fully branded experience for filing claims, including a custom URL.
- Integrated Customer Support: Orderprotection.com integrates seamlessly into your existing communications, allowing customers to file claims from familiar touchpoints.
Pricing: Available on request
G2 Rating: 4.5/5
10. ShipMonk
Last on our list of the best shipping protection software is ShipMonk. Its MonkProtect feature safeguards your business against the losses and customer dissatisfaction caused by damaged, lost, or stolen packages. Whether you’re a startup or an enterprise, MonkProtect helps you enhance the post-purchase experience, streamline claims, and reduce friction in your customer journey.
Here are the key features of this platform:
- Delivery Protection: Access simple, cost-effective delivery protection starting at $0.97/order.
- Automated Claims Portal: Allow customers to self-report issues and ensure claims are automatically pushed for review and approval.
- Notifications: Keep customers in the loop throughout the process with email-based updates to confirm package protection.
Pricing: Custom pricing based on the number of monthly orders.
G2 Review: 3.8/5
Key Features to Look for in Shipping Protection Software
Every e-commerce business has unique needs. And so, when it comes to selecting the best shipping protection software for your business, there’s no one-size-fits-all answer. To make sure you get the maximum value for your money, look for solutions with the following features:
1. Comprehensive Protection
This is the most non-negotiable, superhero feature. Comprehensive protection covers all kinds of mishaps that can happen during transit—lost, stolen, damaged, or even misdirected packages. Look for platforms that provide comprehensive coverage so you’re not left scrambling for solutions when things go wrong.
2. Insurance Automation
Imagine having to manually handle insurance every time you ship something. The excitement of increasing orders can quickly turn into a nightmare. To avoid this, invest in a platform that offers an insurance automation feature. This will automatically add protection to your orders during checkout, ensuring every shipment is covered without you lifting a finger.
3. Automated Claims Management
An automated claims management feature eliminates the headache of filing and tracking claims. Instead of filling out lengthy forms or waiting for approvals, this feature lets the system handle most of it. Plus, it speeds up the approval process by eliminating never-ending follow-up loops and frustrating waiting periods.
4. Reporting and Analytics
Detailed reporting and analytics give you the insights you need to optimize your processes. You can use this information to identify trends, pinpoint recurring issues, and make smarter decisions.
How Do You Choose the Right Shipping Protection Software?
While we’ve narrowed down your search to the 10 best options, the right solution for your business ultimately boils down to a few essential factors. With so many options out there, it’s important to know what to look for to ensure your business is getting the best coverage, ease of use, and support. So, how do you choose the perfect fit? Let’s break it down for you!
Budget
Start by considering how much you’re willing to invest in shipping protection. Some software solutions offer affordable plans with basic coverage, while others may come with a higher price tag for premium features. The key is to balance cost with value and find a solution that fits within your budget without compromising on quality or functionality.
Coverage
Does the software protect against a wide range of shipping issues like lost, stolen, or damaged packages? Make sure the solution provides comprehensive coverage to protect your packages during every stage of transit, ensuring you’re fully covered no matter what.
Brand Reputation
A provider’s reputation speaks volumes about the quality of their service. Look for software with strong reviews, testimonials, and a proven track record of satisfied customers. A well-regarded brand will give you peace of mind knowing you’re working with a reliable partner.
Claims Process
A smooth and hassle-free claims process can make a world of difference when things go wrong. Choose a provider with an efficient, automated claims management system that makes it easy for you and your customers to file, track, and resolve claims.
Features and Functionality
Finally, evaluate the features and functionality that come with the software. Does it integrate seamlessly with your existing systems? Are there additional tools like reporting, analytics, or customizable options that can enhance your workflow? Look for a solution that meets your current needs while offering flexibility to scale as your business grows.
Wrapping Up
Shipping protection software can help you manage risks, enhance customer satisfaction, and safeguard your business’s bottom line. Whether you prioritize cost, coverage, or the ease of claims management, each factor plays a pivotal role in determining the best fit for your needs.
One excellent option to consider is LateShipment.com. This comprehensive post-purchase automation platform offers intelligent, automated shipping protection tailored to your needs. With features like comprehensive shipment protection, intelligent insurance automation, and automated claims management, LateShipment.com streamlines the entire process, making it easier to manage both domestic and international logistics.
Plus, with coverage up to $2000 per package and a 99% claims success rate, it’s a reliable partner for businesses seeking to reduce revenue loss from damaged or lost packages.
See the tool in action for yourself. Book a demo today!
