85% of online shoppers say a bad delivery experience stops them from ordering again. They’re frustrated by missed expectations, such as unexpected costs, a lack of flexibility, or unmet delivery promises.
Your customers want a delivery-first approach, where they know delivery methods, prices, and time estimates from the product page onward. This way, they can choose an option that truly fits their needs.
That’s why delivery experience management software matters. Sorted is one tool making a name for itself by aiming to improve this whole process.
Traditionally, most e-commerce platforms have focused almost exclusively on selling products, leaving the delivery aspect to the end of the checkout process. Sorted tries to change that by integrating delivery details into the customer journey early.
However, is Sorted the best solution out there? While it provides a portal for order tracking and handles basic shipping management, it lacks some key features, like effective return management.
So, exploring some Sorted alternatives might be worthwhile if you’re looking for a hassle-free shipping solution that ticks all the boxes.
Stick with us. We’re about to dive deeper into these issues and help you determine which delivery management software best suits your needs.
Why Explore Sorted Alternatives?
Sorted is a cloud-based delivery management platform that aims to streamline everything from checkout to shipments, warehouse fulfillment, and customer experience. Its PRO module is designed to consolidate carrier information, automate allocation and label generation, and track deliveries all within a unified portal.
However, several features it lacks make it a not-so-great product compared to other products out there.
For example, its return management functionality is notably weak compared to other solutions on the market.
Specifically, it lacks functionalities such as:
Let’s scratch the surface and investigate further.
Top 10 Sorted Alternatives
If Sorted’s shortcomings have you wondering if there’s a better solution, you’re in luck. Here are 10 Sorted competitors that offer better pricing and more reliable tracking to keep your customers happy.
1. LateShipment.com
LateShipment.com is an all-in-one post-purchase experience platform designed to help businesses, including 3PL (third-party logistics) providers, retain more customers through value-added services.
Instead of just handing off packages to a carrier and hoping for the best, LateShipment.com gives you the tools to control shipping, delivery, and returns. This way, your customers have a positive experience from when they order to when they unbox (or return) their items.
LateShipment.com is the ONE solution to automate the post-purchase operational lifecycle—seamlessly connecting parcel audit, delivery experience, returns, and shipping insurance to cut costs, enhance CX, and eliminate manual effort.
Standout features:
Why is it better than Sorted?
Also, as a bonus, LateShipment.com stands out as your all-in-one post-purchase solution. It lets you handle every task, from delivery and tracking to returns, without juggling multiple systems.
Pricing: $0.07 per shipment with a 30-day free trial.
G2 rating: 5/5.
2. ClickPost
ClickPost is a logistics management platform built for enterprises looking to supercharge their post-purchase experience. It uses data-driven insights to smooth out every part of the shipping process, starting from tracking to returns.
This way, your customers enjoy hassle-free deliveries while you boost efficiency and customer loyalty.
Here’s what makes ClickPost stand out:
Standout features:
Pricing: Contact their sales team for pricing information.
G2 rating: 4.7/5.
3. ReverseLogix
ReverseLogix is another returns management tool that offers a complete, end-to-end solution. It transforms the returns process into a strategic asset.
With this tool, every step of your returns journey is streamlined, automated, and even branded to reflect your business’s unique style. That’s what ReverseLogix brings to the table.
Standout features :
Pricing: Contact their sales team for pricing information.
G2 rating: 4.4/5.
4. Parcel Perform
Parcel Perform is the leading AI-driven data and delivery experience platform that takes your post-purchase experience to the next level. The platform helps e-commerce businesses get shipments out the door faster and transforms every step of the customer journey, from checkout through delivery, returns, and even logistics management.
Standout features :
Pricing: Contact their sales team for pricing information.
G2 rating: 4.7/5.
5. Zenstores
Zenstores transforms your shipping process into a seamless, customer-winning experience. Instead of losing revenue due to wasted ad spend and packing errors, Zenstores helps you curate delivery experiences that drive more sales and inspire loyalty.
Its ability to integrate delivery information directly on your Shopify product pages and checkout sets it apart. This means customers instantly know when to expect their orders, while your fulfillment team gets a clear, real-time overview of delivery promises to ensure orders go out on time.
Standout features :
Pricing: Contact their sales team for pricing information.
G2 rating: 5/5.
6. ShippingStation
ShippingStation is designed for growing businesses looking to simplify their shipping process. It brings all your orders together in one easy-to-use platform, automates your shipping workflows, and helps you find the best carrier rates available.
With access to top carriers worldwide, you can quickly compare rates for parcels of all sizes and destinations and even save your favorite options for future orders. It is trusted by over 130,000 companies.
Standout features :
Pricing:
G2 rating: 4.3/5.
7. nShift
nShift stands apart as the only end-to-end delivery and experience management platform designed specifically to turn post-purchase moments into lasting brand loyalty.
It unifies data from the world’s largest carrier network, giving you a seamless view of every shipment. The embedded insurance protects against loss, damage, or theft and secures your shipments. It also optimizes the ecommerce checkout process and has helped brands achieve up to 20% growth.
Standout features :
Pricing: Contact their sales team for pricing information.
G2 rating: 4.0/5.
8. ShipperHQ
ShipperHQ is a shipping solution that can boost your checkout conversions by up to 50%. It does this by offering customers personalized shipping rates and a variety of pickup and delivery options, turning potentially abandoned carts into completed sales.
What sets ShipperHQ apart is its ability to connect your ecommerce platform directly to the carriers and logistics services your business needs. Also, with the ShipperHQ SDK, you can easily build custom integrations with your ERP, OMS, POS, and more.
Standout features:
Pricing: ShipperHQ offers four pricing plans: Essentials, Starter, Standard, and Advanced. Contact their team to understand the exact pricing details.
G2 rating: 4.2/5.
9. Deliverd
Deliverd is an all-in-one platform that transforms your business by streamlining every step of the delivery process, from pickup orders to last-mile delivery.
What sets Deliverd apart is its focus on simplicity: it provides easy-to-follow paths, comprehensive training materials, and support that help you maximize productivity right from day one.
Standout features :
Pricing: Contact their team to understand the exact pricing details.
G2 rating: N/A.
10. Narvar
Narvar makes the post-purchase experience truly memorable. It is powered by the proprietary IRIS™ technology, Narvar processes billions of data points each year to ensure every customer interaction feels personal and seamless.
What sets Narvar apart is its ability to cut down up to 60% of “WISMO” calls by keeping customers better informed through on-brand and multi-channel messaging.
Standout features :
Pricing: Contact their team to understand the exact pricing details.
G2 rating: 4.3/5.
Comparison of Features
How to Choose the Right Sorted Alternative?
1. Understanding your service type
Start by asking yourself: What kind of service are you offering? Is it tangible or digital? Is it a one-size-fits-all approach or something tailored to each customer?
For instance, if you deliver a highly customized physical service, you might lean toward a platform that supports human interaction and personalization.
On the other hand, a standardized digital service could thrive on a self-service, automated system.
2. Tracking Every Step of the Journey
Customers could easily disappear without proper tracking, like a ship lost in the Bermuda Triangle. Look for a platform that offers real-time tracking updates and proactive notifications, ensuring every delivery is visible and transparent so you’re never left guessing.
3. Know Your Audience
Your customers are important. Delve into who they are, what they need, and how they prefer to interact with your service.
Are they young, tech-savvy, and always on the go, or do they value a more personal, perhaps even phone-based, experience?
Understand your audience, which will help you select a platform matching their journey.
4. Evaluate Your Cost Structure
Examine your fixed and variable costs, revenue streams, and break-even points. If your costs are low, an automated platform leveraging economies of scale might be the best fit.
But if you’re dealing with higher costs, you might prefer a platform that offers value-added services to maximize customer loyalty and boost profitability.
5. Covering All Your Serviceable Areas
Finally, consider the scope of your operations. Choosing a platform that can reach all your service areas is essential if your business spans multiple regions.
Ensure that the delivery solution you select can meet the demands of every region where your customers reside.
Trust LateShipment.com For Your Delivery Experience Management
Your customer service software is the backbone that empowers your support team and drives overall customer success.
Over 45% of consumers need delivery notifications, and 68% are eager to know when their orders will ship. Thus, it’s clear that SMBs need shipping management software that integrates flawlessly with their marketplace and existing tech stack.
LateShipment.com rises to the occasion by integrating with your marketplace and tech stack. It offers real-time carrier pricing, effortless label creation, order tracking, rapid refunds, and workflows for faster fulfillment.
While many alternatives might catch your eye, Lateshipment stands apart with its unbeatable combination of features and competitive pricing.
LateShipment.com is the one-stop solution that automates your entire post-purchase lifecycle, connecting parcel audit, delivery experience, returns, and shipping insurance to improve your business experience as a whole.
Get on a call with us to discover how Lateshipment can transform your delivery experience management.
FAQs
1. What is the best Sorted alternative for small businesses?
For small businesses, we believe LateShipment.com is the best Sorted alternative. It is because of the various features like shipping, tracking, and returns, all without a steep learning curve or high costs.
2. How do Sorted alternatives compare in terms of pricing?
Pricing can vary quite a bit among Sorted alternatives. Some platforms charge based on order volume or offer subscription models with tiered pricing. Lateshipment, for instance, is budget-friendly for small businesses while still packing amazing features and excellent support.
3. Are there any free Sorted alternatives?
While there are a few free platforms, most come with limited features and may not scale well as your business grows. A free tool might work initially for small businesses, but investing in a comprehensive solution like Lateshipment pays off in the long run.
The End Note
There are a variety of Sorted alternatives available in the market, offering better-quality features at more affordable prices. The key is to carefully consider your requirements, budget, and the platform’s reputation to make the right choice.
Look for a platform that balances these factors, giving you the most value for your buck. For example, with LateShipment.com, you can access a suite of features, including real-time tracking, branded tracking pages, detailed analytics, multi-carrier integrations, seamless returns management, and more for just $0.05 per shipment.
You can also get a 30-day free trial to test the platform with any commitment. So, what are you waiting for? Sign up for a free trial today!
Here’s what you’ll gain:
600+ integrations with top e-commerce apps like Klaviyo, Gorgias, and Shopify
Trusted by leading brands – Lindt, Branch, Princess Polly & more
Faster go-live time – Dedicated dev & design support included
24/7 customer support with a dedicated account manager
