Let’s talk some numbers. Almost 90% of customers say that an e-commerce business’s post-purchase experience is just as crucial as the quality of the products they sell. Further, 49% stopped interacting with a brand they were loyal to in the past year because of a negative experience.
Now, considering that 40% of an e-commerce business’s revenue comes from repeat customers, ignoring a customer’s experience once they have purchased from your platform is frankly disastrous to your overall revenue goals.
E-commerce businesses across the world realize this and are integrating post-purchase tools to help streamline and optimize this last leg of the customer journey. One of the popular tools in this space is ParcelLab. However, as good as it might be, it has powerful competitors that might just make a better fit for your tech stack—capability-wise as well as cost-wise. Here, we give you insight into the top 10 ParcelLab alternatives and more.
Why Explore ParcelLab Alternatives?
ParcelLab positions itself as a personalized post-purchase experience tool that helps e-commerce businesses drive their top-line revenue, optimize customer experience, and reduce operational costs. It harnesses the power of AI to help you convert, engage, and retain your customers efficiently.
That said, ParcelLabs has some significant shortcomings that can compromise your customer experience. Here’s a look at why you should be exploring ParcelLab competitors:
Now that we’ve discussed why you should be looking beyond ParcelLab, let’s get into your top choices.
Top 10 ParcelLab Alternatives
If you go and Google ‘post-purchase experience tools,’ it won’t take long before you close the window and procrastinate the task to another day. Why? Because Google, while it means well, will drop you into the deep end, you’ll soon be drowning in ParcelLab competitors, unsure of which way is up.
To save you from an unfortunate fate, we’ve collated a list of the top ParcelLab alternatives. Let’s dive in!
1. LateShipment.com
LateShipment.com an all-in-one post-purchase experience software platform, is a top ParcelLab competitor. It offers four bespoke tools to facilitate a seamless customer experience the second your customer hits ‘confirm order.’ It automates and optimizes everything from auditing shipping invoices and shipping insurance to delivery and returns experience.
The result? Up to 20% reduction in shipping costs, 12% rise in recurring revenue, 72% fall in support tickets, and a whopping 40% revenue retained from returns.
LateShipment.com is the ONE solution to automate the post-purchase operational lifecycle—seamlessly connecting parcel audit, delivery experience, returns, and shipping insurance to cut costs, enhance CX, and eliminate manual effort.
Key Benefits :
Pricing:
G2 rating: 5/5.
Supercharge your post-purchase experience with LateShipment—book a demo today!
2. Aftership
AfterShip is a ParcelLab competitor that facilitates the seamless management of an e-commerce business’s post-purchase experience. It does this through capabilities that enhance returns management and facilitate hassle-free shipment tracking and timely customer communication. It also offers multi-carrier shipping to help e-commerce businesses that might be fulfilling orders through various carriers.
Key Benefits :
Pricing:
G2 rating: 4.6/5.
3. ClickPost
ClickPost, the next ParcelLab competitor, leverages data-backed insight to facilitate a seamless post-purchase experience for your customers. This tool offers quick integrations with leading carriers, communication, WMS/OMS, and storefront platforms and automates processes such as label generation, returns management, and carrier selection.
Key Benefits:
Pricing: Contact sales
G2 rating: 4.7/5.
4. ShipBob
ShipBob is an end-to-end fulfillment provider that helps e-commerce businesses manage everything from inventory warehousing and packaging to shipping products, tracking them, and facilitating seamless returns.
Key Benefits:
Pricing: Contact sales
G2 rating: 3.6/5.
5. Parcel Perform
Parcel Perform helps you optimize the management of inventory and logistics while offering you advanced tools to facilitate seamless order tracking and data analytics. It is most suitable for e-commerce businesses that aim to supercharge their post-purchase customer experience and streamline logistics.
Key Benefits:
Pricing: Contact sales.
G2 rating: 4.7/5.
6. MetaPack
Metapack is a ParcelLab alternative that helps e-commerce businesses manage rising order volumes to streamline and optimize the delivery network. It does this through a comprehensive set of tools that manage the delivery process and support both forward as well as reverse logistics, giving e-commerce businesses the flexibility to meet dynamic customer demands.
Key Benefits:
Pricing: Contact sales.
G2 rating: 3.8/5.
7. Shipsy
Shipsy is an AI-powered logistics platform that helps you leverage AI tools to optimize your shipping operations. This ParcelLab alternative connects across borders and local logistics to automate operations and ensure intelligent 3PL management.
Key Benefits:
Pricing: Contact sales.
G2 rating: 4.5/5.
8. TrackingMore
TrackingMore is a shipment tracking tool that helps e-commerce businesses monitor the status of their shipments. It helps streamline your customers’ delivery experience, fostering trust and enhancing transparency.
Key Benefits:
Pricing:
G2 rating: 4.7/5.
9. Shippo
Shippo automates your entire shipping process, facilitating a shipping process that drives efficiency while reducing costs. One of its most standout features is its ability to integrate with multiple sales channels without a hitch.
Key Benefits:
Pricing:
G2 rating: 4.2/5.
10. ShipStation
ShipStation, the last ParcelLab competitor on our list, helps e-commerce businesses streamline their order, inventory, and shipping management. It also offers multi-carrier integration and automation capabilities that ensure it works seamlessly with your existing tech stack.
Key Benefits:
Pricing:
G2 rating: 4.3/5.
Comparison of Features
Now that we’ve discussed the best ParcelLab alternatives in detail, here’s a quick overview if you’re looking to scan your options:
How to Choose the Right ParcelLab Alternative?
We’ve just discussed the top 10 ParcelLab competitors. If you’re lucky, you’ve found your winner, but if you are unsure of which ones deserve your attention the earliest, we’ve got a quick checklist to help guide you. Here are the factors to consider to ensure you choose the right ParcelLab alternative for your e-commerce business:
1. Branded Tracking Pages
A tracking page is more than just a status update—it’s an extension of your brand. The right tool should offer fully customizable tracking pages that reflect your branding, colors, and messaging. This transforms a routine check-in into a branded experience, keeping customers engaged and reinforcing trust with every shipment update.
2. Personalization Capabilities
Customers expect a tailored experience across every touchpoint, including post-purchase communication. Choose a platform that enables personalized tracking updates, SMS alerts, and emails, all aligned with your brand voice. A truly customer-centric approach ensures customers feel valued, increasing engagement and fostering brand loyalty.
3. Package Protection and Shipping Insurance Capabilities
Lost or damaged shipments can lead to frustration and negative reviews. A solid ParcelLab alternative should offer built-in package protection and shipping insurance features, ensuring customers feel secure in their purchases while reducing operational headaches for your business.
4. Integrations with Your Existing Tech Stack
Seamless integration is key to a smooth post-purchase workflow. Your chosen platform should easily connect with your e-commerce store, shipping carriers, and business tools. A well-integrated system minimizes manual work, improves efficiency, and ensures customers receive real-time updates without disruptions.
5. Customer Support
Even the best software needs strong customer support to back it up. Look for a ParcelLab alternative that provides fast, reliable, and knowledgeable support when you need it most. Whether it’s onboarding, troubleshooting, or scaling your operations, responsive customer service ensures you’re never left navigating challenges alone.
Conclusion
When it comes to e-commerce post-purchase experiences, choosing the right tool is akin to casting the lead in a blockbuster—get it right, and your customers will be back for the sequels.
While ParcelLab has been a notable performer, exploring ParcelLab alternatives can unveil features that better align with your brand’s unique script. And if you’re seeking a co-star who not only dazzles in performance but also brings a multifaceted skill set to the stage, look no further than LateShipment.com.
This platform doesn’t just track packages; it crafts memorable delivery narratives, automates refund claims for shipping mishaps, and provides insightful analytics to fine-tune your logistics plot. With LateShipment.com, you’re not just enhancing your post-purchase scene—you’re delivering an encore-worthy experience that keeps customers coming back for more.
Supercharge your post-purchase experience with LateShipment— book a demo today!
FAQs
1.What is the best ParcelLab alternative for small businesses?
While the best ParcelLab alternative for small businesses depends on your specific e-commerce business needs and budget, LateShipment.com is a leading name in the space. Offering a comprehensive tool that automates everything from delivery tracking and returns management to shipping invoice auditing and shipping insurance, our post-purchase experience tool helps small as well as big businesses drive their customer experience with ease.
2. How do ParcelLab alternatives compare in terms of pricing?
While the pricing for ParcelLab alternatives differs with capabilities and offerings, competitors such as LateShipment.com offer significant features at competitive prices, allowing e-commerce businesses to gain more for less.
3. Are there any free ParcelLab alternatives?
While there are some ParcelLab alternatives that have free packages, their capabilities can be limited. Instead, consider exploring LateShipment.com, which offers a comprehensive suite of tools to help streamline your post-purchase experience at a competitive price.
Here’s what you’ll gain:
600+ integrations with top e-commerce apps like Klaviyo, Gorgias, and Shopify
Trusted by leading brands – Lindt, Branch, Princess Polly & more
Faster go-live time – Dedicated dev & design support included
24/7 customer support with a dedicated account manager
