Role Overview:
Partnership Operations Executive (POE) work closely with partners to get the product knowledge, marketing and sales support resources, and partnership updates they need. PSMs act as a single point of contact for each partner so that our partners always have someone they can rely on to help them get what they need.
What You’ll Do:
- Advocate for and represent the voice of the Partner internally
- Be a key member of the team managing the partnership life cycle which includes initial launch and technical integrations or enablement, maintaining a healthy steady state, quarterly goals assessment, product roadmaps and executive alignment, and renewal of the partnership.
- Work with your Partner account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Work cross-functionally with Partnerships, Product, Engineering, Support, Marketing and other teams to resolve partner business issues and work towards their stated goals
- Manage partner feedback and product needs by providing feature requests to internal teams
What you’ll need:
- 1-2 years of experience in a SaaS Customer Success/Account Management role servicing enterprise partnerships
- Proven track record of meeting and exceeding targets
- Understanding of Enterprise SaaS business motions and customer life cycle.
- Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts
- Experience with project management, account portfolio planning and prioritizing
- Ability to prioritize, multi-task, and perform effectively under pressure
- Excellent written and spoken communication skills
- Possess top-notch organizational and analytical skills, especially with Sales force/Gain Sight knowledge
- Track record of successful planning and execution of Executive Business Reviews
- Understanding of Shopify ecosystems industry is a plus
What you’ll love about us:
- Dress: Wear anything you like to the office – and be as comfortable at work as you are in your own living room.
- Flexibility: Pick a time that fits you best, feel free to skip the commute and hit your deadline from home.
