Post-purchase, the way it's meant to run. Autonomously, with Ellis AI.
From shipping to carrier refunds, Ellis AI autonomously takes context-aware actions to grow revenue, cut operational costs, and elevate CX.
- Loved by 4,500+ Companies
- SMB & Enterprise E-commerce Brands
- B2B Shippers & 3PLs
Watch how Ellis AI connects every order, system and decision into one autonomous post-purchase journey.
Your own AI team, acting within policy
Ellis AI orchestrates 13 agents across every order, from shipping to refunds, each acting within your policies and connected to the systems you already run.
Next best action, best outcome, always
Ellis AI makes 120+ decisions per parcel across order, shopper, carrier and real-world context to grow revenue, cut costs and protect shopper experience, even through disruptions.
Enterprise-grade control, startup agility
From custom ERP setups to multi-carrier, multi-warehouse and multi-region operations, Ellis AI brings the same intelligence to every order journey, at any scale.
Every stage of the order, run by one agentic suite
Ellis AI runs one product or all 13 together, covering every stage from delivery promise to carrier refunds.
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- Dynamic EDD
- Package Protection
- Shipping Insurance
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- Shipping Labels
- Order Tracking
- Returns and Exchanges
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- Product Reviews
- Warranty Management
- Fulfillment Analytics
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- Parcel Audit
- Lost and Damaged Claims
- Freight Audit
- Rate Negotiation
Dynamic estimated delivery dates (EDD) at checkout, showing each shopper the date that lifts conversion by 24%.
- Dynamic EDD on product, cart and checkout
- Order-by countdown timers
- Confidence-based, localized dates and ranges
- Address validation before checkout
Shopper opt-in shipping protection against loss, damage and theft, with 95% of eligible claims resolved by AI.
- Checkout protection widget
- Loss, damage and theft claims
Merchant-funded shipping insurance against loss or damage, applied by your rules with a 99% claim success rate.
- Rule-based insurance by order value
- Coverage up to $2,000 per product
Context-aware, personalized, real-time order tracking that spots delays early and cuts WISMO tickets by 72%.
- Proactive delivery and exception alerts
- Branded tracking pages with recommendations
- Split-shipment, multi-carrier tracking and order lookup
Multi-carrier shipping with discounted label rates, choosing the service that keeps the delivery date.
- Cost- and speed-optimized carrier and service selection
- 80% off labels across 1,200+ carriers
Returns management with exchanges and store credits, turning 30% of refunds into exchanges.
- Branded return portal, exchange-first flows
- Return labels, pickup and drop-off options
Review requests timed to delivery, published site-wide and managed in one place. Reviews influence 25% of revenue.
- Product-specific review forms
- Star ratings, written, photo and video reviews
- Moderation for spam and inappropriate content
Warranty registration, claims and resolution, with claims checked against the right rule and resolved 4× faster.
- Branded registration and claim portals
- Automated eligibility checks
Shipping, revenue and engagement insights that trace the likely cause behind operational gaps.
- On-time rates, carrier spend, refunds and fraud patterns
- Return rates, CSAT, WISMO trends and revenue from tracking
Carrier refunds for 50+ service failures and billing errors, cutting shipping costs by up to 20%.
- 50+ service, billing and surcharge errors
- Lost and damaged claims included
Evidence collection and cost recovery for lost or damaged packages, with claims filed 10× faster.
- Product value up to $100 plus shipping cost recovered
- Package interception and recall for perishable goods
Expert-led, data-backed carrier rate negotiation that pinpoints where you overpay on rates and surcharges.
- Rate and surcharge benchmarking from 1.2B+ packages
- Peer comparison by zone and weight
LTL and FTL freight bill audit and refund recovery across 20+ freight carriers.
- Freight bill capture and load matching
- Contract rate and accessorial checks
Every order is unique. So is every decision.
Ellis AI connects shopper, order, carrier and real-world signals into shared context for every order, optimizing outcomes across post-purchase.
Connects securely to 1,200+ carriers and systems
Ellis AI runs on pre-built carrier, ecommerce, ERP, OMS, CRM and helpdesk integrations, plus OAuth-secured APIs and MCP servers.
24×7 support
Round-the-clock support and a dedicated account manager who knows your setup inside out.
Custom integrations
Need a connection we don’t have yet? We build custom integrations for you, at no cost.
Data security
GDPR-compliant data handling and SSL encryption keep invoice, contract and shipment data protected.
Agent governance
You set the policies, limits and approvals. Ellis AI acts within them and flags the rest.
The measurable difference LateShipment.com makes
How brands, B2B shippers and 3PLs grow revenue, cut costs and keep customers with LateShipment.com.
$200K saved in a year with proactive delivery alerts
We saved about $200,000 last year with LateShipment.com's proactive, branded shipping notifications. Their solution is a practical no-brainer for any business operation.
37%
fewer WISMO enquiries
36%
revenue retained via smart exchanges
$307K
estimated support costs saved with proactive alerts
We needed one solution for DHL and AusPost returns. With LateShipment.com, all label generation and management now happens in one place.
Frequently Asked Questions
